That is definitely not what we want to hear, and we appreciate the opportunity to make you and your recipient's experience one that aligns with why you partnered with us in the first place.
We're passionate about delivering an exceptional product and customer experience each and every time. We can send out another arrangement, or figure out some way to make sure that you are satisfied – we want you to be a lifelong fan!
Please send us a support message and include some photos (we truly value this feedback so we can identify the issue and prevent it from happening in the future!).