We're so sorry you're experiencing an issue with your order. We'd love the opportunity to fix it!
For Residential Deliveries (SF & National): Unfortunately, the one of the more common issues is theft (thankfully it doesn't happen very often!). Our customers also occasionally experience issues when there is a delivery attempt and the courier (Farmgirl or UPS) can't gain access into a building due to a restriction, such as a gate code. Additionally, deliveries can be delayed due to bad weather through major UPS hubs like Louisville, TN, Chicago, IL, and Philadelphia, PA.
For business deliveries (SF & National): the most common issue is that someone received the arrangement on your recipient’s behalf, but has yet to let your recipient know it arrived. This is a known issue for business deliveries to larger companies. You may have received a delivery confirmation when the arrangement is still in the Mail Room. It's crucial to follow up with your recipient to ensure the arrangement is being properly delivered to them.
If you have an issue with your delivery, please email us via firstname.lastname@example.org or call our Customer Service team at (855)202-3817 as soon as possible. We'll get started on figuring out the outcome of your delivery ASAP! We're very sorry about this issue and will do our absolute best to save the day!