On Monday, 3/16, San Francisco was given the order to shelter in place to help stop the spread of the Coronavirus. We've had to make some adjustments and changes to our contact center and support process during this time.
The Farmgirl Flowers team is monitoring the situation daily and making adjustments according to local and state guidance.
We are working with limited staffing, but we're still here to help.
We've moved our support staff to remote-work to do our part to flatten the curve.
During this time, we're working with reduced staffing and request time-frames have been increased. Typically, we reply within a few business hours. This means that your email message may take up to 24 hours to receive a reply. During that time, you're encouraged to browse our FAQs as we've published hundreds of articles that have helped customers in the past. We've also set up a COVID-19 FAQ that can answer specific questions about this time.
The most efficient contact method is to send us a message
You can also reach us by phone.
The best way for us to maintain quick and efficient reply times is to submit a message. We understand that some issues just can't wait, in that case, you can also give us a call as well. Hold times may be higher than normal while your customer support team works to respond to each call and message we receive.
We're available by phone Monday - Friday, 6 am - 5 pm Pacific Time and Saturday, 9 am - 3 pm Pacific Time.