It’s go time! With Thanksgiving right around the corner, please take a moment to read some of the most commonly asked questions we see from those ordering Farmgirl Flowers around the holidays.
Need a TL;DR version? We’ve got you covered. Here’s a quick recap.
1. Place your orders early. The best time to order an arrangement for a major holiday is as soon as possible. Whether you’ve been shopping with us for years or are fairly new to Farmgirl, you probably know by now that we tend to sell out fast. This is particularly true around the holidays. When you place an order early (yes, even weeks early!), we’ll reserve those flowers so we’re ready to ship your arrangement only as we get close to your delivery date.
2. Choose an earlier delivery date. With COVID causing such frequent and unpredictable delays this year, our best tip is to choose a delivery date that’s at least two or more days before Thanksgiving. Why? If your order is impacted by a delay, we’ll have the time to set up a redelivery and make it right ahead of Thanksgiving.
3. Pay close attention to available delivery dates. With Farmgirl operating from two continents this Thanksgiving, delivery availability is highly dependent on where that arrangement is shipping from.
4. If you can, don’t wait to unwrap your flowers once they get to your door. Trim the stems and place your flowers in water stat. If you do need to wait on the unwrapping if the arrangement you’ve ordered is a gift for the host or hostess of your holiday gathering, for example, store the box in a cool, dark place.
5. Contact us if you have a problem with your order. Our Customer Support team is standing by to make things right if you have a problem or your flowers are impacted by a shipping delay related to COVID or otherwise. Please just be patient with us in the days leading up to - and after - a holiday. This is our busiest time and we’ll be working ‘round the clock to respond to your request as soon as we possibly can. Thank you!
First things first. When’s the best time to order an arrangement for Thanksgiving - or any other major holiday (Hanukkah, Christmas, Eid, Mother’s Day - we’re looking at you!)?
The best time to order an arrangement for a major holiday is as soon as possible. Whether you’ve been shopping with us for years or are fairly new to Farmgirl, you probably know by now that we tend to sell out fast. This is particularly true around the holidays. When you place an order early (yes, even weeks early!), we’ll reserve those flowers so we’re ready to ship your arrangement only as we get close to your delivery date. A common misconception is that ordering early might mean receiving less-than-fresh flowers, but since we don’t design your bouquet until it’s ready to be shipped out to make your delivery date, this simply is not the case.
So, to make sure you’re receiving the flowers you want on your Thanksgiving table on time, be sure to place your order absolutely as soon as possible.
What days are you delivering for Thanksgiving this year?
Farmgirl Flowers will be closed both on Thanksgiving Day, which is Thursday, November 26th, 2020, and
Black Friday, which is Friday, November 27th, 2020.
This means that the last available date for delivery before Thanksgiving will be Wednesday, November 25th, 2020.
What’s the best day to have my flowers delivered?
With COVID causing such frequent and unpredictable delays this year, our best tip is to choose a delivery date that’s at least two or more days before Thanksgiving. Why? If your order is impacted by a delay, we’ll have the time to set up a redelivery and make it right ahead of Thanksgiving.
What we often see is customers choosing only the day before Thanksgiving as their chosen delivery date. And while we totally get the logic of choosing a date that is as close to the actual holiday as possible, it can mean that if something happens with your flowers (even despite our best efforts), we’re not able to get you a fresh set of flowers for your Thanksgiving table given that we and our shipping partners will not be operating on Thanksgiving Day.
Why do different products have different delivery availability?
Farmgirl is operating from multiple distribution centers this Thanksgiving (look ma, we’ve gone bicoastal! And international!), so while delivery availability has always been unique to each arrangement, this Thanksgiving it’ll be based on even more logistical factors, like where your arrangement is shipping from.
Please keep in mind that if you see one arrangement available for delivery on Wednesday, November 25th, for example, that does not mean that all of our arrangements will be available for delivery on that date, too.
My flowers will be delivered one or more days before Thanksgiving. How do I keep the flowers fresh until I place them on my Thanksgiving table?
First, unwrap your flowers and trim the stems. Why trim? Trimming your stems helps remove bacteria that naturally forms on a flower’s stem as part of its life cycle - and helps your flowers better absorb water when they’re in the vase. You’ll want to trim those stems daily (or as often as you can remember!) to help extend the life of your flowers.
Trimming your stems at an angle ensures that the stems aren’t sitting flat in the vase, which can prevent the flowers from absorbing water they need to stay fresh and beautiful. Our tip? Trim the stems at a 45 degree angle.
Next, place your flowers in water - and don’t forget the flower food that comes in your box! While many of our arrangements are shipped with a water source, it is only meant to hydrate your flowers as they make their journey to you. Once they make it to your doorstep, they’ll be thirsty and in need of some hydration stat.
If you want more tips on caring for your cut flowers or plants, visit www.farmgirlflowers.com/care.
I’d rather wait until Thanksgiving Day to unwrap my flowers. Will they be OK in the box for a day or two?
We don't typically recommend keeping your flowers in their box after they make it to your door. Your cut flowers should be trimmed and placed in water the moment you receive them. The longer you wait, the more you’ll risk the freshness of your stems.
We do understand, however, that many of us order flowers to bring to the host or hostess of our holiday gathering. If you’re in this situation and need to wait on unwrapping, just be sure to keep your box stored in a cool, dark place. Our top picks? Basements, closets or unused bathrooms.
I want to place an order but I’m worried that recent storms or COVID-related delays will impact the delivery. What do I do?
First, we understand how incredibly frustrating it can be when you expect your flowers on a certain day and they don’t make it on time. Especially if you’ve ordered for a holiday like Thanksgiving, a birthday, or any other special occasion. We’re just as frustrated as you are when this happens and as avid online shoppers ourselves, we get it.
Please know that if there was anything we could do to prevent delays, we would. We could never have dreamed that shipping a perishable product nationwide (which was already pretty hard to begin with, TBH) would become as incredibly challenging as it has due to COVID. And then of course there are the delays caused by nature due to events like a tropical storm (something so many of you have unfortunately had to deal with this last week due to Tropical Storm Eta), which are just as impossible to predict.
We may not always be able to control the circumstances that occasionally prevent your flowers from being delivered to you on time, but what we will always guarantee is that we’ll make it right.
At Farmgirl there’s truly nothing more important to us than making sure we’re doing right by you because we know that we wouldn’t be operating as a company - especially after a year like 2020 - without your incredible support. When your order is delayed, we will always do our best to let you know immediately. We will always make it right, either by sending you a fresh delivery on us at the soonest available delivery date, or issuing a full refund if the occasion has passed.
We know there are so many things none of us can rely on right now, but we hope that you can at least count on us to make things right if your order is ever affected by a delay. Don’t hesitate to reach out to us at farmgirlflowers.com/contact and we’ll be happy to help.
Finally, we humbly ask that you stay patient with us when you reach out to our Customer Support team - or through Facebook, Instagram, or Twitter - on the weeks around a holiday. Our team’s biggest priority at all times is to respond to your calls, emails, DMs, and comments absolutely as soon as possible.
Holidays are our busiest time at Farmgirl and even as our team works ‘round the clock to get back to each of you, we still get an extremely high increase in requests, and it can take some time for us to respond. Please know that we respond to every single request in as timely a manner as possible and are doing our very best to respond to your message. Thank you!